Terms and Conditions

Effective Date: 14/03/25

Welcome to Coull Collabs, your online destination for sustainable and ethical products made from locally sourced materials and crafted by talented makers in Edinburgh and the Lothians. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing and using our website, you agree to comply with and be bound by these terms.

Please read these Terms and Conditions carefully. If you do not agree with any part of these terms, you should not use our website or make any purchases.

1. General Information

Company Name: Coull Collabs
Registered Address: 1 Delta Drive, Musselburgh, EH21 8HY
Company Registration Number: TBC
VAT Number: N/A
Email: coullcollabs@gmail.com
Phone: 07395169655/07724312608

2. Acceptance of Terms

By using our website, placing an order, or using any of our services, you agree to these Terms and Conditions and acknowledge that you have read and understood our Privacy Policy and Cookie Policy, both of which are incorporated by reference into these Terms and Conditions.

3. Products

We sell sustainable and ethical products crafted from materials sourced within the UK. These products are made by local artisans in Edinburgh and the Lothians. Product descriptions, images, and pricing are provided in good faith, but we cannot guarantee that all items will appear exactly as shown online, as natural materials and handcrafted designs can vary.

4. Order Process

a. Placing an Order

When you place an order on our website, you are making an offer to purchase the product(s) in your cart. We reserve the right to accept or decline any order, in whole or in part, for reasons including but not limited to stock availability, pricing errors, or inability to process payment.

b. Order Confirmation

Once we receive your order, you will receive an order confirmation email with details of the products purchased. This email does not constitute an acceptance of your offer. Your order will be confirmed when we dispatch the goods.

5. Pricing

All prices on our website are displayed in GBP and include VAT (if applicable). Shipping costs are calculated during checkout and are subject to change depending on the delivery location.

We make every effort to ensure that product prices and descriptions are accurate. However, if we discover an error in pricing or availability, we will contact you as soon as possible to offer an alternative or refund.

6. Payment

We accept payment through credit/debit cards. By submitting an order, you agree to pay for the products and shipping costs as outlined during the checkout process. Your payment will be processed securely, and we will not store your payment details.

7. Shipping & Delivery

a. Delivery Locations

We currently offer delivery within the UK, including islands. Shipping costs are calculated during the checkout process based on the delivery address.

b. Processing & Shipping Time

Orders are processed within 2-3 business days and shipped via Royal Mail. Delivery times may vary depending on the location, but typical delivery is within 3-5 business days for UK orders.

c. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for any delays caused by the postal service or courier, particularly during peak seasons or due to unforeseen events.

8. Returns & Refunds

a. Returns

At Coull Collabs we take great pride in the craftsmanship of our handmade products. Due to the unique and personal nature of each item, we do not accept returns or exchanges, except in cases where the product is deemed faulty.

b. Faulty Items

If you believe your item is faulty or damaged upon arrival, please contact us immediately at coullcollabs@gmail.com. We will assess the issue and, if deemed appropriate, offer a replacement or refund. This policy is only applicable if the fault is identified before the product is used.

Each item is handmade, and as such, variations in color, texture, and size may occur, making each piece unique. These natural differences are not considered defects and are not grounds for a return.

c. Return Shipping Costs

In the case that the product is faulty or incorrect, we will cover the return shipping costs.

d. Refunds

Refunds will be processed to the original method of payment once the returned items are received and inspected. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.

9. Product Guarantee

We take pride in the quality of our products. If your item arrives damaged or is found to be defective, please contact us within 7 days of receiving your order, and we will provide a replacement or refund, subject to our return policy.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Coull Collabs and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the website without our prior written consent.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.

12. Liability

Coull Collabs will not be liable for any loss, damage, or injury arising from the use of this website or the purchase of products, except where such liability cannot be excluded by law. Our liability is limited to the total value of the order placed.

13. Force Majeure

We shall not be held liable for any failure or delay in performance of our obligations under these Terms and Conditions due to any cause beyond our reasonable control, including but not limited to acts of nature, government actions, or disruptions to shipping services.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Scotland], and any disputes shall be subject to the exclusive jurisdiction of the courts of [Edinburgh, Scotland].

15. Modifications

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website after such changes are posted, you agree to the revised Terms and Conditions.

16. Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your order, please contact us at:

Coull Collabs
Email: coullcollabs@gmail.com
Phone: 07395169655/07724312608