Terms of Sale

Effective Date: [Insert Date]

Welcome to Coull Collabs ("we," "our," or "us"). By purchasing products from our website [Insert Website URL], you agree to these Terms of Sale ("Terms"). Please read them carefully before placing an order. These Terms govern your purchase of products from our site and apply to all customers ("you" or "your") who make a purchase from us.

1. Products and Pricing

  • Product Descriptions: We strive to provide accurate descriptions and images for all products, including skincare, clothing, jewelry, homeware, soft toys, dog accessories, greeting cards, bags and accessories, fragrance, kids' clothes, garden decoration, and gifts. However, we do not guarantee that all product details are completely accurate, and we reserve the right to update product information as needed.
  • Pricing: All prices are listed in [Insert Currency] and include applicable taxes, unless otherwise stated. Prices may be subject to change at any time, and we will notify you of any changes before processing your order.
  • Availability: While we try to ensure that all products listed on our website are in stock, we cannot guarantee product availability at the time of purchase. In the event that a product is out of stock or unavailable, we will notify you and offer alternatives, including refunds or the option to wait for restocking.

2. Orders

  • Order Process: To place an order, you must follow the steps outlined on our website. Once your order is placed, you will receive an order confirmation email with the details of your purchase. This email is not an acceptance of your order but an acknowledgment that we have received your order.
  • Order Acceptance: We reserve the right to accept or reject any order at our discretion. An order will only be considered accepted once we have dispatched the products, at which point a contract between you and us is formed.
  • Order Changes: Once an order has been confirmed, it cannot be modified or canceled. Please ensure that all order details, including shipping address and payment information, are accurate before confirming your purchase.

3. Payment

  • Accepted Payment Methods: We accept payment through [insert list of payment methods, e.g., credit/debit cards, PayPal, etc.]. By submitting payment details, you confirm that you have the right to use the payment method provided.
  • Payment Security: All payment transactions are processed securely using industry-standard encryption methods. We do not store sensitive payment information on our website.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees will be calculated during checkout based on your shipping address and the size/weight of your order. You will be able to review and approve shipping costs before completing your purchase.
  • Shipping Timeframes: We aim to dispatch all orders within [Insert Dispatch Time, e.g., 1-3 business days]. Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during checkout, but these are not guaranteed.
  • Customs and Import Duties: If you are ordering from outside the [Insert Country], you may be subject to customs fees, import duties, or taxes, which are your responsibility. We are not responsible for any customs-related delays or additional charges.
  • Incorrect Shipping Address: If you provide an incorrect or incomplete shipping address, we are not responsible for any delays, additional costs, or lost shipments. Please ensure your shipping information is correct before completing the purchase.

5. Returns and Exchanges

  • No Refunds: We do not offer refunds for any items unless the product is damaged upon arrival. By purchasing from our website, you acknowledge and accept this policy.
  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately within [Insert Timeframe, e.g., 48 hours] of receipt. We will work with you to resolve the issue by offering a replacement or a full refund for the damaged product.
  • Non-returnable Items: Certain items, such as personalized or custom-made products, cannot be returned or exchanged unless they are faulty.
  • Return Shipping for Damaged Items: If you need to return a damaged product, we will cover the return shipping costs.

6. Product Quality and Warranty

  • Handcrafted Goods: As our products are handmade and locally sourced, there may be slight variations in color, texture, or size. These differences are a natural characteristic of handcrafted products and should not be considered defects.
  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately within [Insert Timeframe, e.g., 48 hours] of receipt. We will work with you to resolve the issue by offering a replacement, repair, or full refund.
  • Product Warranties: If applicable, we may offer a warranty on specific products. The warranty terms will be included with the product description or packaging. Warranty claims must follow the guidelines provided in the warranty document.

7. Limitation of Liability

  • Personal Use Only: Our products are intended for personal use only, and we do not accept liability for any misuse or commercial use of the items.
  • Liability: To the maximum extent permitted by law, [Your Company Name] is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services, except for damages caused by gross negligence or willful misconduct.

8. Intellectual Property

All content on our website, including product images, descriptions, logos, and trademarks, is the intellectual property of [Your Company Name] or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or otherwise use this content without our prior written consent.

9. Privacy

By making a purchase from our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to update or modify these Terms of Sale at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website and purchase products after any changes are made, you agree to the updated Terms.

11. Governing Law

These Terms of Sale shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles. Any disputes relating to these Terms shall be resolved exclusively in the competent courts located in [Insert Jurisdiction].

12. Contact Us

If you have any questions or concerns about our Terms of Sale, please contact us at:

Coull Collabs
Email: coullcollabs@gmail.com